Experience Mapping

Everyone who participated in the user testing as observers gathered after the testing and wrote their notes on sticky notes and categorized them.

We held separate experience mapping sessions for viewing and configuring image styles, as they featured two different workflows by different user bases.

Viewing Image Styles: Experience Mapping Categories

• Follow-up from Last Session
  • Search
  • Asset Library
  • Metadata Fields
• Current Session
  • Focal Points
  • Focal Rectangle
  • Image Style Sliders
  • View All Image Styles
  • Search/Navigation

Configuring Image Styles: Experience Mapping Categories

• New Feature
• Workflow
• Layout/UI
• Effects
  • Effect & Manipulation
  • Effects Wanted & and Unwanted
  • Effects Switch
  • Save, Delete...
  • Effects: Input Fields
    • General
    • Tab/Interaction
    • Rotation
    • Locks
• Preview
  • Interact
  • Instant Feedback
  • Examples

With the information we collected during the experience mapping, we created a report that highlights the feedback from the session and suggestions on how to improve the experience.

Separate report was written based on two different workflows and sessions with producers and tech admins.

Viewing Image Styles: Key Suggestions for the Future

• Preset on Focal Rectangle
• Search Result Narrowing Down
• Customizable/Smart Image Style Thumbnails
• Other: Redesign Media Tab

Configuring Image Styles: Key Suggestions for the Future

• Interactive Preview Pane
• More Preview Options
• Revisite the List of Effects